Bilingual Customer Service Representative at LinkedIn

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 27

Salary

45000.0

Posted On

08 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

Support clients and travellers by providing information about MSH International's travel insurance products and services.
Respond to customer inquiries through phone, email, live chat, and other communication channels.
Explain insurance coverage, policy benefits, eligibility requirements, and policy features in a clear and easy-to-understand manner.
Assess customer needs and recommend suitable insurance products and solutions.
Interpret insurance terminology and policy wording, helping customers understand their coverage options.
Process quotes, applications, and sales using multiple online systems simultaneously.
Guide customers through the application, purchase, and confirmation processes.
Maintain accurate and up-to-date customer records within the CRM system.
Provide prompt, professional, and knowledgeable support while delivering an exceptional customer experience.
Resolve customer concerns efficiently and within established service standards.
Collaborate with internal teams, including Product and Payments, to achieve timely resolutions.
Escalate complex issues to management when necessary.
Contribute to customer retention by promoting confidence in MSH International's products and services.

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Responsibilities

Support clients and travellers by providing information about MSH International's travel insurance products and services.
Respond to customer inquiries through phone, email, live chat, and other communication channels.
Explain insurance coverage, policy benefits, eligibility requirements, and policy features in a clear and easy-to-understand manner.
Assess customer needs and recommend suitable insurance products and solutions.
Interpret insurance terminology and policy wording, helping customers understand their coverage options.
Process quotes, applications, and sales using multiple online systems simultaneously.
Guide customers through the application, purchase, and confirmation processes.
Maintain accurate and up-to-date customer records within the CRM system.
Provide prompt, professional, and knowledgeable support while delivering an exceptional customer experience.
Resolve customer concerns efficiently and within established service standards.
Collaborate with internal teams, including Product and Payments, to achieve timely resolutions.
Escalate complex issues to management when necessary.
Contribute to customer retention by promoting confidence in MSH International's products and services.