Bilingual Customer Service Representative - Mandarin-English - Part Time at TTEC

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

22.06

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mandarin, English, Customer service, Cash handling, Point-of-sale systems, De-escalation, Computer literacy, Excel, Communication, Problem solving

Industry

Outsourcing and Offshoring Consulting

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Mandarin-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards. Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area. Account for cash, commuter checks and credit/debit card payments completed during a shift. What You Bring to the Role Bilingual in English and Mandarin Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station. Basic excel and computer knowledge Cash handling experience Handle and deescalate customer service situations What You Can Expect Part time - 20-25 hours per week, 5 hours per shift Monday – Saturday (Saturdays are required) within the hours of 7am – 7pm, Saturdays are 9am-2pm Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $22.06 per hour plus performance bonus opportunities Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Responsibilities

You will work directly with customers at the Embarcadero BART station to issue Clipper cards and process transit payments. Additionally, you will respond to inquiries regarding transit card usage and maintain accurate records of cash and card transactions.