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Bilingual Customer Service Representative at Martin Produce Inc.

South Holland, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

19.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual Spanish, Microsoft Office 365, Excel, Word, Order Processing, Conflict Resolution, Active Listening, Communication, Organizational Skills, Problem Solving, Payment Collection, Upselling, Relationship Building, Phone Handling

Industry

Description

POSITION TITLE: Bilingual Customer Service Rep RESPONSIBILITY: This position works alongside sales department to act as a liaison, take orders, provide/service information, answer questions, and resolve any problems that customer accounts might face with accuracy and efficiency, targeting customer high satisfaction DEPARTMENT: Sales Department REPORTS TO: Sales Manager HOURS/SCHEDULE: Full-Time, Monday-Thursday Start 9:00am Sunday Start 9:00am DRESS CODE: Business Casual PAY RATE: $17.00-$19.00 an hour, after intro period, 1% commission from GP of sale KEY DUTIES AND RESPONSIBILITIES: Manage large amounts of calls, outgoing and incoming Accurate order taking, credit, refunds, and exchanges Handle and take sales orders for walk-ins or over the phone Build sustainable relationship & trust with customers through open and interactive communication Answer customer questions and inquiries, provide product and service information Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow through Assist sales reps/department with prospecting, new customer onboarding, payment collections, and upselling Inform customers of promotions, updates and significant events Meet team sales targets and goals Provide excellent high satisfaction service to customers Monitor and communicate customer account status with appropriate parties EDUCATION REQUIREMENTS: High School Diploma WORK EXPERIENCE REQUIREMENTS: Excellent customer service skills Proficient in Microsoft Office 365, particularly Excel, Word, and Email Bilingual – Spanish & English (must) Exhibit good decision making, problem solving, demonstrate great communication, organizational skills and detailed-oriented. Strong phone contact handling skills and active listening PHYSICAL REQUIREMENTS: `Ability to sit for prolonged periods of time

Responsibilities

Act as a liaison between the sales department and customers to process orders and resolve account issues. Focus on maintaining high customer satisfaction through effective communication and support for sales representatives.