OVERVIEW

We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service in both English and French. Your ability to effectively communicate and analyze customer needs will be essential in ensuring a positive experience and fostering customer loyalty.

QUALIFICATIONS

• Proficiency in both English and French is required.
• Previous experience in customer service or sales is preferred.
• Strong communication skills with the ability to engage customers effectively.
• Ability to analyze situations quickly and provide appropriate solutions.
• A positive attitude, strong work ethic, and a commitment to delivering exceptional service are essential.
  Join us as we strive to provide an outstanding experience for our customers while working in a supportive team environment!
  Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In perso

• Provide outstanding customer service by responding to inquiries via phone, email, and chat in both English and French.
• Utilize strong phone etiquette to handle customer calls professionally and courteously.
• Accurately enter customer data into our systems while maintaining attention to detail.
• Analyze customer issues and provide effective solutions or escalate as necessary.
• Engage in upselling opportunities by identifying customer needs and recommending appropriate products or services.
• Maintain up-to-date knowledge of company products, services, and promotions to assist customers effectively.
• Collaborate with team members to improve overall service delivery and enhance the customer experience.