Bilingual Customer Service Representative at Merchants Metals LLC

Zuni, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

25.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Customer Service, ERP Systems, Scheduling, Issue Resolution, Communication, Data Analysis, Problem Solving, Organizational Skills, Multitasking, Interpersonal Skills, Decision Making, MS Office, Excel, Bilingual Spanish

Industry

Wholesale Building Materials

Description

Description RESPONSIBILITIES: Receive, process, and verify the accuracy of orders from customers utilizing the customer purchase order process and internal ERP system(s) Schedule and confirm shipping quantities and dates with freight carriers and customers. Initiate response and action to requests and inquiries from customers and branch/regional offices to resolve order-related issues, including change orders, order maintenance, shipping and delivery, and updates to customer files. Communicate changes to appropriate personnel/departments in a timely manner. Communicate and provide feedback on customer complaints regarding quantity, quality, shipping delays, etc. Use internal systems and data to research and resolve complex customer service situations calmly and efficiently. Identify and introduce new ideas and solutions to increase the accuracy, efficiency, and responsiveness of the customer service department. Perform other related duties as assigned. Pay Range: $25 an hour Bilingual Required Requirements Requirements: 2+ years of CSR experience in a manufacturing environment is required. Strong operational and customer service bias. Process-driven and detail-oriented. Has strong organizational skills and can handle multitasking. Strong interpersonal and leadership skills with decisive decision-making abilities Data analysis/problem-solving abilities Advanced MS Office, Word, and Excel. Experience using ERP systems for order entry and management, creating picking and bill of Landing documents, invoices, etc. Strong verbal and written fluency in English is required. Bilingual in Spanish is a plus Schedule availability (on-call some weekends to complete minor tasks) and capacity to operate remotely if needed. This is an on-site position, but it can be flexible to allow remote work occasionally.

Responsibilities

Responsibilities include receiving, processing, and verifying customer orders using internal ERP systems, and scheduling shipments with carriers and customers. The role also involves initiating responses to customer inquiries to resolve order-related issues like changes, maintenance, and shipping updates.