WHY ARE WE LOOKING FOR YOU?

We’re excited to be partnering with an award-winning company as they grow their Customer Service team! Our client is a global organization, known for delivering high-quality productions and design solutions across a wide customer base while maintaining strong relationships and exceptional service standards. They invest in their people with ongoing training, career development, and a positive team culture where employees are valued and empowered.
As they continue to grow, they are looking for a motivated and customer-focused Bilingual (French) Customer Service Representative. This role will primarily support Western Canada and work a 12:00 pm – 8:00 pm shift to accommodate customers in those time zones. They will also support Ontario and Eastern Canada customers.

• Managing customer inquiries, requests, and needs in a courteous manner reflecting the company’s values.
• Supporting customers with modifying orders.
• Educating customers on product availability, new product features and innovations.
• Creating and updating accounts accurately.
• Working with customers to create and modify orders, arrange deliveries and pickup.
• Work with the team proactively to achieve company targets and objects.
• Ability to effectively and collaboratively with all departments, as well as any external partners.

Here’s what you’ll need to be successful:

• Must be fluently bilingual (oral and written) in French.
• Post-secondary education in Business, Supply Chain or similar is an asset.
• At least 2 years’ experience in a customer service role.
• Strong computer skills including MS Office. SAP experience is required. Other ERP, CRM and/or Salesforce is an asset.
• Experience in a B2B customer service role, specifically building materials or furnishings is an asset.
• A passion for providing excellent service, strong attention to detail and problem solving skills.
• A proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.
• The ability to work in office daily in the hours of 12:00 pm to 8:00 pm.