Type de poste:
Permanent
À la recherche d’une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.
À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons – en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l’entremise de la collaboration et de l’innovation, notre équipe crée des solutions d’assurance, de soins primaires et de services médicaux d’urgence à l’avant-garde de l’industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.
Notre mission est d’améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d’entreprise primée. Nous célébrons l’individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C’est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d’avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu’à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d’elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd’hui.
As a Bilingual Customer Service Representative NBPDP, you communicate with customers by telephone in a knowledgeable and personable manner. You will work in a contact center environment and ensuring call quality, timeliness, availability to the customer and being proactive about providing consistent, reliable customer service experiences.
No overnights or weekends!!! Monday to Friday (37.5 hours/week) 8:00AM to 5:00PM ATL.

Key Responsibilities:

• Serve as the initial contact resolution for incoming telephone calls
• Assess customer needs and address issues in a timely manner, (including appropriate customer follow up)
• Educate customers in understanding the program
• Provide superior customer service by being proactive in meeting customer needs
• Handle sensitive issues in order to ensure customer satisfaction, while demonstrating empathy and creativity
• Adhere to privacy guidelines following proper procedures

Other Qualifications:

• Highly effective listening skills to ascertain customers’ needs, and determine appropriate action required for resolution
• Excellent verbal skills for explaining complex issues to customers
• Have a high attention to detail
• Have a positive attitude and the desire to be a team player
• Work well with limited supervision
• Work well in a fast-paced office environment
• Possess good customer service skills
• Have strong organizational skills and a high level of accuracy

Education:
High school and one year post-secondary diploma or equivalent.

Computer Skills:

• Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision
• Accurate typing skills and a strong knowledge of PC software programs (particularly Microsoft office, Word and Excel)

Language Skills:
Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.
Security Clearance:
In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) through the Public Works and Government Services Canada Department prior to your first day. This includes; Fingerprinting, Criminal Record Check and Credit Check.

• Serve as the initial contact resolution for incoming telephone calls
• Assess customer needs and address issues in a timely manner, (including appropriate customer follow up)
• Educate customers in understanding the program
• Provide superior customer service by being proactive in meeting customer needs
• Handle sensitive issues in order to ensure customer satisfaction, while demonstrating empathy and creativity
• Adhere to privacy guidelines following proper procedure