Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Bilingual Customer Service Representative at Recrute Action Inc
Waterloo, ON N2L 6L3, Canada -
Full Time

Start Date

Immediate

Expiry Date

18 Nov, 25

Salary

24.35

Posted On

19 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Administrative, Tech Savvy, Teams, Microsoft Office, Retail

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Handle inbound and outbound customer inquiries via phone, email, and chat regarding insurance claims, group benefits, and new business requests.
  • Answer approximately 50 inbound calls per day and provide accurate, timely information on insurance products and services.
  • Troubleshoot plan member system issues and respond to plan-related queries.
  • Navigate and utilize multiple internal systems to record, manage, and resolve customer interactions.
  • Ensure compliance with performance metrics including handle time, quality, and customer satisfaction.
  • Rotate through varying shifts within operating hours to support clients across Canada.
  • Maintain a high standard of professionalism, empathy, and client service in all interactions.