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Bilingual Customer Service Representative at Recrute Action Inc

Halifax, NS B3L 4G6, Canada -

Full Time

Start Date

Immediate

Expiry Date

19 Nov, 25

Salary

24.96

Posted On

19 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office, Teams, Administrative, Retail, Customer Service, Tech Savvy

Industry

Outsourcing/Offshoring

Description

Responsibilities

Handle inbound and outbound customer inquiries via phone, email, and chat regarding insurance claims, group benefits, and new business requests.
Answer approximately 50 inbound calls per day and provide accurate, timely information on insurance products and services.
Troubleshoot plan member system issues and respond to plan-related queries.
Navigate and utilize multiple internal systems to record, manage, and resolve customer interactions.
Ensure compliance with performance metrics including handle time, quality, and customer satisfaction.
Rotate through varying shifts within operating hours to support clients across Canada.
Maintain a high standard of professionalism, empathy, and client service in all interactions.