ABOUT US:

Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.
We are looking for a Customer Success Representative. In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction. We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and our English-speaking customers outside of the province of Quebec.

QUALIFICATIONS:

• Bilingual in French and English
• College diploma or University degree preferred
• Experience troubleshooting basic software preferred
• Ability to understand and work with all PC based products
• Ability to problem solve and train customers on software products
• Excellent customer service skills, especially phone etiquette
• Ability to think critically, analytically and problem solve
• Excellent verbal and written skills
• Effective team player
• Background in business, accounting or dealership industry is preferred
• Ability to travel to the United States for additional company-paid training, if offered

EDUCATION:

• College diploma or University degree preferred

• Handle incoming calls and emails from internal and external customers
• Communicate with customers to gather information and learn about their needs and expectations
• Resolve customer issues as received, or submit a ticket for additional research
• Research and troubleshoot customer tickets
• Monitor individual work load and prioritize responsibilities
• Train/share knowledge with team members
• Use of time for learning, growth and development