Bilingual Customer Service Representative

at  Securian Canada

JOB SUMMARY

Are you fluent in both English and French? Do you like to wake up later in the morning? Are you comfortable when working from home? Do live in Greater Toronto Area? This opportunity might be right for you! Day shifts Monday to Friday, fully remote. Do not hesitate to start your career in insurance industry.
As a Bilingual Customer Service Representative, you will provide accurate and prompt response to written and telephone customer inquiries regarding policy transactions and coverage. You will also provide information and solutions to customers to retain business, enhance customer loyalty including offering insurance products for enrollment.

REQUIREMENTS

• 1 year related-working experience in a customer sales and service environment.
• Fluent in both French and English.
• Familiarity with business/insurance practices and principles - LOMA courses an asset.
• Excellent verbal and written communication skills with ability to influence customer.
• Strong analytical and listening skills required to clearly articulate product features and benefits/values to customers.
• Previous experience working in a contact center environment strongly preferred.
• Ability to work well independently as well as part of small teams.
• Possess a continuous improvement mentality.
• Energetic and focused on efficiently providing top-tier service.
  Job Type: Full-time
  Pay: $22.50-$25.60 per hour
  Expected hours: 37.5 per week

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (required)
• Customer service: 1 year (preferred)

Work Location: Remot

• Provide accurate, prompt and quality response to telephone customer inquiries regarding policy transactions or other inquiries regarding our insurance products.
• Answer all customer questions concerning benefits, provisions, billing, options and allowable contractual changes.
• Respond to customer requests within the service, quality and performance standards determined by the department.
• Research and process customer inquiries and transactions using the appropriate company systems, databases, product manuals and other appropriate reference material.
• Maintain knowledge of policy contracts, including additional benefit riders, provisions provided, the features and benefits of each contract, processing procedures and governmental regulations, so that customer inquiries can be answered accurately.
• Read and understand all Bulletins and Alert notifications.
• Identify and alert management to changes/delays/possible errors and unexpected service requests.