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Bilingual Customer Service Representative - (Spanish and English speaking) at Graceland Management Services, LLC
Cunningham, Kentucky, United States -
Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Bilingual, Spanish, English, Communication, Active Listening, Problem Solving, Computer Skills, Microsoft Word, Microsoft Excel, Time Management, Adaptability, Professionalism

Industry

Business Consulting and Services

Description
Description The Customer Service Representative will provide prompt, courteous, and professional service to Graceland contract holders, sales representatives, dispatchers, dealers, delivery drivers and internal co-workers. Answer and direct large volume of incoming calls Manage detailed communications with customers, while maintaining a high level of service Focus on adherence to schedule while executing quality calls Make outbound calls to assist in the on-boarding of new customers as well as follow up calls on deliveries and repairs Communicate with sales reps, dealers, dispatchers, drivers and other departments as needed Handle customer concerns, provide appropriate solutions/alternatives in a timely manner; follow up to ensure resolution All other duties assigned by Management Requirements HS Diploma or equivalent required Good computer skills including a working knowledge of Microsoft Word and Excel Ability to communicate clearly and professionally via phone and e-mail Strong customer service skills and active listening Positive attitude toward customers and other incoming call personnel Ability to assess and adapt to various situations with customer calls Ability to stay calm and help put at ease upset customers when needed History of good attendance Can-do attitude and a willingness to work Bilingual in Spanish and English, with the ability to communicate effectively in both, through written, verbal, and digital channels.
Responsibilities
The Customer Service Representative will deliver prompt, professional service to contract holders, sales representatives, and internal staff by managing a high volume of incoming calls and maintaining service quality. Responsibilities also include making outbound follow-up calls, resolving customer concerns efficiently, and coordinating with various internal departments.