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Bilingual Customer Service Representative (Spanish) at Idaho Housing and Finance Association

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Communication Skills, Mortgage Terminology, Active Listening, Problem Solving, Confidentiality, Education Support

Industry

Financial Services

Description

Description Join Our Team! We're seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our Loan Servicing Department, where you'll play a vital role in delivering exceptional service to our customers, ensuring their mortgage-related needs are met. As a key member of our team, you'll be responsible for responding to customer inquiries related to their mortgage payments, taxes, and insurance, and providing a positive customer experience. In This Role, You Will: Provide exceptional customer service, addressing concerns and resolving issues with precision and care Assist with administration of single-family home loans with accuracy and efficiency Actively listen to customers, offering education and support to help them navigate their mortgage journey Maintain the highest level of confidentiality and security when handling client information Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication Other job duties as assigned At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans. Requirements Bilingual in Spanish required Strong customer service and communication skills Ability to work in a fast-paced environment with multiple priorities Familiarity with mortgage terminology and processes preferred High school diploma or equivalent required

Responsibilities

The Bilingual Customer Service Representative will provide exceptional customer service by addressing concerns and resolving issues related to mortgage payments, taxes, and insurance. They will assist customers in navigating their mortgage journey while maintaining confidentiality and security of client information.