JOB OVERVIEW

We are seeking a motivated and enthusiastic Bilingual Customer Service Associate(English & French) to join our client that specializes in home & community health care services. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle inquiries efficiently while promoting our products and services.
Shift: Flexible to work all shifts

QUALIFICATIONS:

• Strong PC, data entry, and analytical skills with problem-solving abilities
• Call center experience handing both French and English clientele
• Fluent in both English and French with excellent verbal and written communication skills
  Join us as we strive to deliver exceptional service while fostering an inclusive environment for our customers. If you are passionate about helping others and thrive in a bilingual setting, we encourage you to apply!

• Manage inbound and outbound communications with customers, stakeholders, and peers in both English and French. You will handle customer inquiries professionally, ensuring a positive interaction each time.
• Accurately process orders from customers and stakeholders through phone, online portals, and live chat. Ensure that all details are captured clearly and concisely.
• Process requests for information and follow up on private and provincial drug plan coverage submissions. Gather all necessary details for the completion of insurance forms in a professional and organized manner.
• Assist the pharmacist in collecting required prescription information to ensure successful adjudication.
• Provide proactive solutions to enhance patient satisfaction.
• Perform basic customer account maintenance tasks, ensuring up-to-date and accurate records.
• Act as a resource for program stakeholders including physicians, patients, and vendor partners. Communicate effectively with other departments as needed.
• Receive, process, and manage customer orders and service requests from various channels, including phone, online, and third-party partners.
• Entering patient information