Position: Bilingual Customer Service Representative (French/English)
Location: North York (Onsite)
Salary: $60,000 – $65,000
Job Type: Permanent

QUALIFICATIONS & EXPERIENCE:

• High school diploma or post-secondary education required.
• 1-3 years of experience in a customer service role within a similar environment.
• Industry experience in hardware, building materials, or architectural products is a plus.
• Strong proficiency with ERP systems and MS Office tools.

KEY SKILLS & COMPETENCIES:

• Fluency in both English and French (written & verbal).
• Strong customer service mindset with excellent problem-solving skills.
• Ability to navigate multiple computer systems effectively.
• Technical aptitude to assist customers with product-related inquiries.
• Excellent time management and ability to thrive in a fast-paced environment.
• Strong interpersonal skills and a collaborative team player.

ABOUT THE ROLE:

Our client within the manufacturing industry is seeking a French Bilingual Customer Service Representative to provide top-tier support to their clients. In this role, you will be the primary point of contact for customer inquiries, ensuring smooth order processing, timely issue resolution, and an overall exceptional customer experience.
You will also collaborate closely with the Sales team to drive customer growth and retention initiatives. This position reports to the Director of Customer Experience and the Customer Service Team Leader.

KEY RESPONSIBILITIES:

• Serve as the main liaison for customer inquiries, guiding them through the quote and order process.
• Develop a deep understanding of customer needs and proactively offer solutions.
• Process quotes, orders, and invoices while handling expedited or replacement requests.
• Investigate and follow up on order details, ensuring timely updates to customers.
• Respond to technical inquiries and provide accurate product information.
• Coordinate with internal teams and factory resources to resolve issues efficiently.
• Escalate complex matters to leadership when necessary.
• Support sales growth initiatives by working closely with the Sales team.
• Maintain clear and proactive communication with customers throughout the order process.