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Bilingual Customer Service Representative at Verida Inc
Villa Rica, Georgia, United States -
Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Excellent Communication Skills, Basic Computer Skills, Typing Skills, Customer Service Experience, Ability to Work Independently, Ability to Work in a Team

Industry

Transportation Programs

Description
SUMMARY:  This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services ESSENTIAL FUNCTIONS: * Assists callers efficiently and in a polite, courteous and professional manner at all times. * Conducts appropriate screening and eligibility functions. * Obtains correct information to schedule appropriate modes of transportation. * Maintains current knowledge of local operating transportation policies. * Accurately and effectively uses trip scheduling and dispatch software. * Maintains client, company and employee confidentiality. * Communicates with facilities and/or providers as necessary to assure efficient transportation services. * Coordination of urgent care and/or discharges with Trip Validation Specialist * Keeps Supervisor informed concerning scheduling and/or service delivery problems * Completes all required records and reports * Effective use of telecommunications systems REQUIRED SKILLS AND ABILITIES * Excellent communication skills * Basic computer and typing skills * Type 30 wpm * Customer service experience  * Able to work in a busy environment * Able to work independently or with a team QUALIFICATION  * High School graduate or equivalent Monday-Friday 7am-4pm or 9am-6pm
Responsibilities
The Bilingual Customer Service Representative is responsible for providing accurate and professional customer service for non-emergency medical transportation services. This includes assisting callers, scheduling transportation, and maintaining confidentiality.