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Bilingual Customer Service Representatives (FR/EN) - Rabat at Cnexia

Salé, Rabat-Salé-Kénitra, Morocco -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingualism, French, English, Sales, Billing Management, Claims Handling, Customer Loyalty, Problem Solving, Communication Skills

Industry

Outsourcing and Offshoring Consulting

Description

• Provide personalized service and assistance related to the products and services (sales, billing issues, loyalty and claims) • Analyze the customer's request and offer an appropriate solution; • Take charge of the customer's requests and maintain a follow-up, if necessary; • Target business opportunities in order to promote the products and services offered; • Reinforce customer satisfaction and ensure loyalty by offering professional and courteous service that meets the customer's needs and high standards of satisfaction.

Responsibilities

Provide personalized assistance regarding sales, billing, and claims to ensure high customer satisfaction. Identify business opportunities to promote products and services while maintaining professional follow-ups.