Bilingual (French/English) Customer Service Representative – Remote/Hybrid
Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Northern New Brunswick
Are you fluent in both French and English and passionate about helping others We’re looking for empathetic, resourceful, and tech-savvy problem-solvers to join our dynamic Contact Centre team. This is more than your typical customer service role—it’s an opportunity to make a meaningful impact in people’s lives while building a career in a supportive, growth-oriented environment.

WHY YOU’LL LOVE THIS ROLE:

• Meaningful work: Support clients with important inquiries about health benefits, disability options, and other sensitive, life-impacting matters.
• Career growth: Master the role and unlock opportunities across multiple departments—training, quality monitoring, team leadership, and more.
• Flexibility: Work remotely from anywhere in NS, PEI, NL, or Northern NB, with the option to come into the office if you’re nearby for team collaboration.
• Top-tier benefits: 100% employer-paid health benefits for you and your family from day one, three weeks’ vacation, paid training, wellness perks, and performance incentives.

WHAT YOU’LL BE DOING:

• Answer incoming calls from group benefits members, federal and provincial program participants, and other clients with professionalism and care.
• Provide accurate information, troubleshoot issues, and liaise with multiple internal departments.
• Navigate multiple systems (up to 13+ portals, spreadsheets, and specialized platforms) to quickly find solutions.
• Handle emotionally charged conversations with empathy, patience, and discretion.
• Maintain high accuracy in data entry while keeping pace in a fast-moving environment.