LIFE IS BETTER AT XPERIGO!

Join our award-winning workplace and support some of the most prestigious and innovative automotive companies in the industry.   

Are you fluent in both English and French?  Do you thrive in high-pressure situations, providing exceptional support to clients in need?  We are seeking a Bilingual Solutions Specialist to join our dynamic team.  As a key player in our roadside assistance operations, you will utilize your linguistic skills and customer service expertise to deliver prompt and effective assistance to clients experiencing vehicle-related emergencies.

•   Communicate fluently in both English and French to effectively assist clients.  Provide clear instructions and empathetic support to clients in distress, ensuring they feel reassured and understood throughout the call
• Act as the primary point of contact for customers in need of assistance / service.  Offer empathic and courteous support to customers in the automotive and non-automotive space. Listen attentively to their concerns, gather necessary information, and provide guidance on next steps, including dispatching service providers, such as such as towing, tire changes, fuel delivery, or vehicle jump-starts or contacting emergency services if required
•   Troubleshoot issues reported by customers and escalate complex cases to appropriate internal teams or management for resolution.  Ensure that customer concerns are addressed promptly and are aligned to the company’s focus for quality service
• Consistently achieve all Customer Experience performance metrics monthly such as Quality of service, Customer Satisfaction, Average Handle Time, # of calls, etc. Accurately document client interactions, service requests, and resolutions
•   Identify opportunities to enhance the efficiency, performance and effectiveness of our operations.  Provide feedback on process improvements, language-specific training needs, and client preferences to optimize service delivery. Complete scheduled learnings and refreshers when assigne

Are you fluent in both English and French?  Do you thrive in high-pressure situations, providing exceptional support to clients in need?  We are seeking a Bilingual Solutions Specialist to join our dynamic team.  As a key player in our roadside assistance operations, you will utilize your linguistic skills and customer service expertise to deliver prompt and effective assistance to clients experiencing vehicle-related emergencies. 

•   Communicate fluently in both English and French to effectively assist clients.  Provide clear instructions and empathetic support to clients in distress, ensuring they feel reassured and understood throughout the call
• Act as the primary point of contact for customers in need of assistance / service.  Offer empathic and courteous support to customers in the automotive and non-automotive space. Listen attentively to their concerns, gather necessary information, and provide guidance on next steps, including dispatching service providers, such as such as towing, tire changes, fuel delivery, or vehicle jump-starts or contacting emergency services if required
•   Troubleshoot issues reported by customers and escalate complex cases to appropriate internal teams or management for resolution.  Ensure that customer concerns are addressed promptly and are aligned to the company’s focus for quality service
• Consistently achieve all Customer Experience performance metrics monthly such as Quality of service, Customer Satisfaction, Average Handle Time, # of calls, etc. Accurately document client interactions, service requests, and resolutions
•   Identify opportunities to enhance the efficiency, performance and effectiveness of our operations.  Provide feedback on process improvements, language-specific training needs, and client preferences to optimize service delivery. Complete scheduled learnings and refreshers when assigned