WHO WE ARE

Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovation s in our Professional Hygiene, Consumer Goods, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide.
Working at Essity is more than a career, it is where you will play your part in a better future, to improve well-being for people and have opportunities to drive positive change for society and the environment . As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open a tmosphere.

ABOUT THE ROLE

Essity is looking for an experienced Bilingual Customer Service Team Lead who will s upervise a team of customer service/sales support staff by managing the day-to-day activities like administration of sales contracts, maintenance of agreements, order taking and commercial logistics, liaison center between sales and customers, answer queries on both stock and shipment of orders.
The ideal candidate should/could live in Oakville, Canada.
We’re looking for people who embody our Beliefs & Behaviors and bring curiosity, innovation, and a willingness to challenge the status quo. If you want to learn and grow in a collaborative environment where your skills are challenged, but you’re always supported, we would love to connect.

WHAT YOU WILL DO

• Provide day-to-day supervision of a team to obtain timely and accurate realization of the objectives and high customer satisfaction.
• Plan, prioritize, assign and follow-up tasks, including taking corrective actions, to ensure that the team’s resources are used effectively, that work schedules and targets are met and that activities are carried out according to agreed processes and policies.
• Recognize and recommend operational improvements.
• Monitor the application/maintenance of all operating systems (SAP etc.) and information flow making sure data is entered correctly.
• Respond to more complex escalated enquiries from customers or the organization (sales, marketing etc.).