ABOUT US:

We are a fast-growing healthtech startup leveraging AI to revolutionize clinical workflows. Our mission is to reduce clinician burnout by automating documentation and enabling patient-centered care. We’re looking for a dynamic and bilingual team member to support our clients and assist with system operations.

BONUS SKILLS (NICE TO HAVE):

• Experience working in a startup or tech environment
• Familiarity with clinical workflows or digital health documentation
• Graphic design or basic content editing for social media

• CUSTOMER SUPPORT:Provide timely and professional support to English- and French-speaking users via email Intercom and HubSpot. Assist with service requests, troubleshoot issues, and respond to trial expiration and sign-in queries.
• Template Management:
• Collaborate on the creation and editing of AI-based clinical documentation templates.
• Translate and adapt templates for French-speaking users.
• System Operations & Audit:
• Reconcile and audit user data across our systems and CRM.
• Monitor trial usage, sign-in activity, and support workflow triggers.
• TRANSLATIONS & CONTENT SUPPORT:Assist with French translations for templates, customer communications, and marketing/sales tools in HubSpot.
• OTHER TASKS:Support operational and customer success projects as needed.