Bilingual Customer Service

at  The Brick

Is this job for you?:
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience.

Responsibilities:

• Provide courteous, prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
• Follow up with customers to identify and support their needs
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support
• Provide best-in-class customer service on very sensitive insurance concerns
• Explanation of claims process to clients
• Maintain up to date knowledge of new policies, procedures and products
• Process routine clerical transactions in between calls
• Communication with TGI’s partners and credit card companies with respect to payments on client accounts
• Participate in customer retention initiatives

Qualifications:

• Previous experience in a call centre or customer service environment required
• Professional phone etiquette and empathy for sensitive circumstances
• Utmost discretion with confidential customer information
• Excellent data entry and keyboarding skills.
• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
• Strong attention to detail.
• Superior organizational, and multi-tasking skills.
• Strong analytical and decision making skills.
• Strong desire to take ownership and accountability of task completion.
• Intermediate knowledge in Microsoft Office, particularly Excel, Word, and PowerPoint
• Ability to work effectively with and without supervision
• Experience in the insurance industry is an asset
• High School or Equivalent is required

Why Transglobal:

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family.
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

• Provide courteous, prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
• Follow up with customers to identify and support their needs
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support
• Provide best-in-class customer service on very sensitive insurance concerns
• Explanation of claims process to clients
• Maintain up to date knowledge of new policies, procedures and products
• Process routine clerical transactions in between calls
• Communication with TGI’s partners and credit card companies with respect to payments on client accounts
• Participate in customer retention initiative