Bilingual Customer Support Representative - ZR_29809_JOB at BruntWork

San José, San José, Uruguay -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Customer Service, CRM Software, Service Titan, Appointment Scheduling, Communication Skills, Multitasking, Customer Satisfaction, Professional Demeanor, Call Center Experience, Service Industry Knowledge, Flexible Schedule, Team Collaboration, High Call Volume, Problem Solving, Time Management, Local Knowledge

Industry

Staffing and Recruiting

Description

This is a remote position. Schedule: 40 hours per week; possible work schedules: 2PM-11PM PST) or 10/11AM – 7/8PM PST, most likely be between Tuesday-Saturday OR Wednesday-Sunday. Client Timezone: Pacific Time (Los Angeles, California, USA) This is an exciting opportunity to become the voice of multiple successful service brands while working remotely with a professional, growth-oriented team. As a Customer Service Representative, you'll handle inbound calls for established HVAC and plumbing companies, using advanced Service Titan CRM technology to book appointments and provide exceptional customer service in both English and Spanish. You'll play a vital role in a $100+ million operation, representing different geographic markets and helping homeowners and businesses solve their essential service needs. This position offers the perfect blend of technology, customer interaction, and professional growth within a stable, expanding organization that values reliability and excellence. Responsibilities Answer inbound calls professionally for multiple established HVAC and plumbing service companies Schedule and coordinate service appointments using industry-leading Service Titan CRM software and Contact Center Pro Provide outstanding bilingual customer service in both English and Spanish to serve Southern California's diverse customer base Represent different company brands and geographic locations (San Diego, Los Angeles, Orange County, Inland Empire) with authentic local knowledge Handle customer inquiries, appointment scheduling, and service coordination for heating, cooling, and plumbing needs Maintain exceptional communication standards while seamlessly switching between multiple company identities Work flexible schedules including day shifts, evening shifts, and after-hours coverage to ensure 24/7 customer support Meet and exceed daily, weekly, and monthly performance metrics and quality standards Collaborate effectively with a team of experienced agents and dispatchers in a fast-paced, professional environment Requirements Experience: Minimum of 3 years of customer service or call center experience with proven track record Technical skills: Experience with CRM software systems, preferably Service Titan or similar appointment scheduling platforms Availability: Flexible schedule availability including evenings, weekends, and various shift times Communication: Excellent phone etiquette, professional demeanor, and strong verbal communication skills Multitasking: Ability to handle high call volumes while maintaining accuracy and customer satisfaction Industry preference: Previous experience in service industries or appointment scheduling is highly valued Work environment: Comfortable working remotely while maintaining full integration with team operations and company systems Independent Contractor Perks: HMO Coverage for eligible locations Permanent work-from-home Immediate hiring Steady freelance job ZR_29411_JOB

Responsibilities

Handle inbound calls for HVAC and plumbing companies, scheduling appointments and providing customer service in English and Spanish. Maintain communication standards while representing various company brands and geographic locations.