AVAILABILITY: 24/7 OPERATION – FLEXIBLE SCHEDULING REQUIRED

About the Role
Are you passionate about delivering exceptional customer service in a dynamic, fast-paced environment? Join our vibrant team where service excellence, collaboration, and a fun, inclusive culture are at the heart of everything we do. We’re seeking enthusiastic, bilingual professionals with a background in technical support and a commitment to helping others.

Key Responsibilities

• Respond to inbound customer inquiries professionally and promptly
• Deliver courteous and effective support across all interactions
• Listen actively and provide accurate assistance or escalation as needed
• Uphold high standards of confidentiality, ethics, and discretion
• Resolve conflicts with empathy and professionalism
• Embrace feedback and continuously improve performance
• Maintain a clean, safe, and inclusive remote work environment
• Collaborate with team leads to enhance service quality
• Adhere to Standard Operating Procedures (SOPs), company policies, and regulatory requirements
• Meet daily performance targets and contribute to team success

Qualifications & Experience

• High school diploma required
• Minimum 1 year of customer service or call center experience
• Bilingual proficiency in French and English
• Tier 1 technical support experience required
• Tier 2 support experience is an asset

Technical Requirements

To work remotely, you must have:

• A computer with at least 4GB RAM, dual-core CPU, and 20GB free storage
• Windows 11 operating system
• High-speed internet (minimum 20 Mbps download / 10 Mbps upload)
• Note: Satellite or mobile hotspot connections are not supported
• USB headset
• Smartphone for two-factor authentication
• Up-to-date antivirus software running regular scans

Non-Technical Skills

• Exceptional customer service and communication skills
• Ability to follow structured processes and adapt under pressure
• Strong organizational and analytical abilities
• Detail-oriented, honest, and self-motivated
• Comfortable working independently and within a team
• Quiet, distraction-free home workspace
• Clear background check

• Respond to inbound customer inquiries professionally and promptly
• Deliver courteous and effective support across all interactions
• Listen actively and provide accurate assistance or escalation as needed
• Uphold high standards of confidentiality, ethics, and discretion
• Resolve conflicts with empathy and professionalism
• Embrace feedback and continuously improve performance
• Maintain a clean, safe, and inclusive remote work environment
• Collaborate with team leads to enhance service quality
• Adhere to Standard Operating Procedures (SOPs), company policies, and regulatory requirements
• Meet daily performance targets and contribute to team succes