JOB SUMMARY

Office of the Minnesota Secretary of State seeks to fill up to two (2) Bilingual Customer Service Specialist, Intermediate positions. These positions exist to serve the public by responding to a wide range or routine inquiries over the telephone, online, and through the mail, so that information is properly and correctly provided to the general public.

MINIMUM QUALIFICATIONS

• Bilingual in Spanish and English, with proficiency in speaking, writing, and reading, to effectively support diverse populations.
• Typing/keyboarding sufficient to perform skilled typing tasks with speed and accuracy.
• Word processing sufficient to accurately process customer and internal transactions.
• Data entry sufficient to review and process documents with efficiency and accuracy.
• Customer service skills sufficient to (1) provide prompt, courteous and accurate information to customers on the phone, in-person, through e-mail, and other written correspondence; (2) effectively communicate and elicit information with tact and diplomacy in difficult situations and efficiently resolve customer problems.
• Ability to provide effective general and specialized office support (this requires common courtesy, tact, interest in positive problem solving, empathy, and the ability to organize ideas logically).
• Ability to explain laws, rules, regulations, standards, policies, and procedures to customers.

PREFERRED QUALIFICATIONS

• Knowledge of business routine and complex filing requirements.
• General knowledge of State of Minnesota statutes that govern business.
• Ability to spot and correct inconsistencies, grammar issues, and formatting errors quickly.
• Experience using Excel for data entry, tracking, and reporting.
• Experience proofreading and reviewing documents for consistency, accuracy, and professional presentation.

PHYSICAL REQUIREMENTS

• Role may involve light physical activity, such as lifting or moving items, with assistance or tools.
• Physical demands (e.g., lifting, standing, sitting, pulling) sufficient to stock public counter supplies such as forms, booklets, pamphlets.
• Position may include walking to and from the counter and remaining seated or standing for up to three hours, with or without assistance.

ADDITIONAL REQUIREMENTS

This position requires successful completion of the following: It is the policy of the Office of the Minnesota Secretary of State that all candidates submit a background investigation prior to employment. The background check may consist of the following components:
Language fluency will be assessed during the interview process
SEMAA4 Records Check
Criminal History Check
Employment Reference Check

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need

THE WORK YOU’LL DO IS MORE THAN JUST A JOB.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job duties include but are not limited to:

• Process or provide for the processing of all copy and certificate orders including authentications.
• Assist customers who call the public information routine queues so all routing questions including fees, forms, and services available are communicated to the customer timely and accurately.
• Perform legal review, data entry, and imaging of routine corporate documents and no money annual registration filings to ensure that the filings are in compliance with Minnesota statutes and data entered timely and accurately.
• Perform backup work to Customer Service Specialist, Senior and Customer Service Specialist staff during staff shortages as well as other miscellaneous tasks as assigned.
• Maintain positive interpersonal relationships with all staff, supervisors, and customers, and participate in the OSS’s mission, vision initiatives, and strategies as directed by the supervisor