Date: Jul 29, 2025
Location: Markham, ON, CA, L3R 6H2
Company: Hyundai Motor Company
Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we’re about more than just cars. We’re about crafting an exceptional experience that goes beyond the road.
Here at Hyundai Canada, we don’t just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We’re a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

WHAT YOU WILL DO

Customer Experience is at the centre of any successful organization, and Hyundai Auto Canada Corp. is looking for a customer-focused CX Coordinator.
As a Tier 2 Customer Experience Coordinator you will handle complex inquiries, resolve issues and ensure customer satisfaction through effective communication and problem-solving skills.
The overall purpose of this position is to deliver exceptional customer service skills to both internal and external customers (email, social media, letters, executive contacts and escalations).

WHAT YOU WILL BRING TO THE ROLE

• 2-5 year of relevant experience in the same or similar positions
• Completion of a secondary school diploma and college, e.g., diploma / Certificate / trade license. Or an equivalent combination of experience and education
• Excellent oral and written communication skills in both English and French
• Good MS Office skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in using customer service software and tools
• Ability to handle stressful situations with patience and professionalism