COMPANY DESCRIPTION

This role is based in Toronto
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.
Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.
We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

JOB DESCRIPTION

Reporting into the Senior Delivery Manager, the Bilingual Delivery Manager will be responsible for the delivery of regionally based live, hybrid and on demand experiences.
You will be required to travel to events within Canada to manage the delivery of your allocated role on an event.
Success will be aligned to the delivery of high quality, cost-effective and sustainable event experiences to agreed KPI’s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.
The role would be working, with the Real Estate delivery team, on 20+ events per annum with an annual revenue of $11+ million, working on an aggregated cost budget of over $5+ million. The conferences range in size, with the flagship event over 2,500+ attendees and 100+ sponsors to smaller one day events with 400 attendees in regional locations.

REQUIRED EXPERIENCE & SKILLS

• Operational experience in the B2B and / or B2C events industry
• Demonstrable experience of multi-platform delivery of live experiences and working with service providers of event products
• A team player with the ability to operate at both strategic and operational levels
• Tech savvy and willing to adopt and embrace new technologies
• Excellent Microsoft Office skillset (Word/Excel/PowerPoint/Outlook)
• Basic skills in Illustrator, Photoshop
• Detail-oriented, excellent written and verbal skills, extremely organized
• Positive can-do attitude. You relish a challenge and are confident finding solutions to problems
• Negotiation and management of high-level supplier contracts and relationships
• You are adaptable to change and a fast-paced environment
• You are ambitious, influential and pay close attention to detail

ROLE REQUIRES - ENGLISH / FRENCH BILINGUALISM

Excellent written and spoken communications skills with proven fluency in English and French apply.
Conferences and forums outside the Province of Québec are delivered in English. Events located in Québec require absolute bilingualism, to the level expected by a French-Canadian audience.