BILINGUAL DISABILITY CASE MANAGER – REMOTE

Exciting opportunity in the insurance industry for a bilingual professional with expertise in disability case management. This fully remote role offers meaningful work in assessing claims, guiding recovery, and facilitating return-to-work outcomes across Canada. Ideal for those with a healthcare background and strong decision-making skills.

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Action daily administrative tasks including responding to emails and telephone calls in a timely manner.
• Assess claims based on contractual, medical, and vocational barriers.
• Develop positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners (e.g., disability specialists, rehabilitation specialists, and medical consultants) to drive cases to a successful return to work or job resolution readiness.
• Write letters to communicate pertinent benefit-related information based on analytical reasoning.
• Demonstrate resiliency, emotional intelligence, and compassion when listening and communicating with plan members, including delivering difficult claims-related decisions.