Bilingual Disability Case Manager

at  Manulife

Manulife’s Canadian Disability and Group Life team is looking for bilingual Disability Case Managers. This opportunity is 100% remote.
As a Disability Case Manager, you’d support our plan members across Canada managing their claim through illness, recovery and return to work. You’d provide disability benefits and proactive case management focused on return to work. The role involves applying critical thinking and judgment when determining whether to issue disability payments, strong analytical skills to interpret contractual wording and medical information, prioritizing work and actioning tasks daily with a considerable amount of telephonic communication.

• Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Actioning daily administrative tasks which include responding to emails and telephone calls on a timely manner.
• Assessing claims based on contractual, medical, and vocational barriers.
• Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.
• Writing letters to communicate pertinent benefit related information based on analytical reasoning.
• Demonstrating resiliency, empathy and compassion when listening and communicating with plan members including delivering difficult claims related decisions.
  Our Disability Case Managers work on teams that manage Absence Management Consultative Services (AMCS), Short Term Disability (STD) or Long-Term Disability (LTD) claims.

What we are looking for :

• The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.
• The ability to make difficult decisions within tight time constraints.
• Disability management and/or Group Benefit knowledge, an asset.
• Background in a health-related field will be an asset.
• At ease with both incoming and outgoing calls.
• Strong organization and prioritization skills are required to manage different type of tasks.