DESCRIPTION

AppleOne is hiring a Bilingual Dispatch Agent in Montreal, QC
Pay rate- $20/hr
Shift- Tuesday to Saturday; 8:00 am to 4:30 pm

Additional Perks:

• Benefits after 3 months

Job Description:
In this role, the dispatcher agent will be responsible for entering or scheduling deliveries into the system. They will not be involved in arrangements with truck drivers.

Responsibilities

• Process all outstanding non-payments at least 48 hours prior to delivery.
• Check and respond to all messages promptly at the start of each shift.
• Answer incoming calls immediately to maintain excellent customer service.
• Respond to driver calls without delay and promptly inform the customer service department of any product defects requiring a technician.
• Notify the warehouse manager via email when inspections are required.
• Confirm 25 deliveries per shift.
• When scheduling customer pickups at the warehouse, clearly communicate operating hours and accepted payment methods.

Requirements

• Previous dispatching experience (1 year minimum)
• Must be fluent in French and English
• Exceptional customer service and communication skills
• Ability to use computers
• Strong organizational skills with the ability to work in a fast-paced environment
• Multitasking skills with a high level of accuracy in quality of work

Disclaimer:
This is currently for an active job opportunity.
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ADDITIONAL SKILLS

(none specified)

• Process all outstanding non-payments at least 48 hours prior to delivery.
• Check and respond to all messages promptly at the start of each shift.
• Answer incoming calls immediately to maintain excellent customer service.
• Respond to driver calls without delay and promptly inform the customer service department of any product defects requiring a technician.
• Notify the warehouse manager via email when inspections are required.
• Confirm 25 deliveries per shift.
• When scheduling customer pickups at the warehouse, clearly communicate operating hours and accepted payment methods