JOIN OUR TEAM AS A BILINGUAL DOCUMENTATION ANALYST AT CAMIS!

Are you looking for a dynamic, flexible, and fulfilling role? Camis, a leader in the reservation system and park management sector, connects people to unforgettable recreational experiences through top-tier technology and customer service. Our innovative software serves over 700 parks, campgrounds, harbors, and marinas across North America, helping people enjoy the great outdoors. We are a diverse, motivated team that believes work should be enjoyable, rewarding, and full of possibilities.

WHAT YOU’LL BE DOING:

• Document Creation & Maintenance: Regularly update and manage our Call Centre and Knowledge Base documentation to ensure clarity and accessibility.
• Collaborate & Contribute: Work closely with the Call Centre Management team to address gaps in documentation and create policies for new client implementations.
• Ensure Bilingual Excellence: Translate documents with linguistic precision and cultural sensitivity, ensuring materials meet high standards of quality in both English and French.
• Support Teams: Serve as the go-to point for bilingual documentation-related issues, assisting with escalations and providing bilingual queue coverage during high call volumes or staff absences.
• Conduct French Language Assessments: Perform French language assessments to support bilingual recruitment efforts, ensuring that candidates meet the necessary language proficiency standards for call centre roles.
• Engage with Clients & Teams: Participate in client and interdepartmental meetings to support client implementations and ensure documentation aligns with evolving needs.

WHAT YOU BRING TO THE ROLE:

• Essential Experience: 2-5 years in Customer Service; previous senior-level or management experience is a plus.
• Language Skills: Fluent in both French and English, with exceptional written and oral communication abilities in both languages.
• Technical Expertise: Strong understanding of customer service operations and basic accounts; technical writing certification or equivalent is an asset.
• Educational Background: Secondary school completion is required; postsecondary education preferred.
• Documentation Skills: Experience in creating and maintaining policy documents, standard operating procedures, and other technical documentation.
  Reporting To: Assistant Call Centre Manager