Bilingual Driver Administrator - FAP

at  Holman

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.
Holman has an outstanding opportunity for a French/English Bilingual Driver Administrator-FAP based in our Mississauga, ON Location.

• Have a thorough understanding of your clients’ policies/parameters/profiles
• Proactively run exception reports on assigned portfolio to identify and resolve potential issues before they arise
• Adhere to Holman’s customer service standards (i.e. response times)
• Answer all incoming calls/emails and manage the day-to-day activity while addressing driver and client issues
• Effectively manage client and driver vehicle information, database updates, administration and client mail outs
• Become proficient on all relevant Holman systems, follow current processes, and adapt to system and process changes
• Anticipate potential problems and work to resolve them; escalate to internal parties in a timely manner using the appropriate platforms
• Exercise effective time management and prioritization practices; escalate potential scheduling or workload conflicts and demands
• Work cohesively with the Client Administration and Driver Administration teams, supporting the needs of the department for overall client satisfaction
• Act in the best interest of all parties including the organization, maintaining a consistent and professional manner in all dealings