BILINGUAL CONTENT SPECIALIST – WORKDAY IMPLEMENTATION:

On behalf of our Retail client, Procom is searching for a Bilingual Content Specialist – Workday Implementation for a 3–6 Month Contract role. This position is a remote position with the possibility of a hybrid arrangement at our client’s Brampton, Ontario office.

BILINGUAL CONTENT SPECIALIST – WORKDAY IMPLEMENTATION - JOB DESCRIPTION:

Join our team as we embark on an enterprise Workday implementation, focusing on designing and developing in-system content, help text, and notifications. Your role will be pivotal in creating a seamless digital experience for our employees, ensuring intuitive navigation, especially on mobile platforms.

BILINGUAL CONTENT SPECIALIST – WORKDAY IMPLEMENTATION - MANDATORY SKILLS:

• Fully bilingual in English and French (verbal and written).
• Minimum 3 years of professional experience in content development, technical writing, or instructional design.
• Familiarity with Workday or other enterprise SaaS platforms.
• Exceptional ability to write clear, concise, and engaging content for a non-technical audience.
• Experience writing for Email, SMS, and Mobile Push notifications.
• Attention to detail with proven ability to manage multiple content deliverables.
• Skilled at working with cross-functional teams and stakeholders.

BILINGUAL CONTENT SPECIALIST – WORKDAY IMPLEMENTATION – NICE-TO-HAVE SKILLS:

• Experience in HR technology contexts.
• Knowledge of notification best practices for mobile usability.
• Experience with mobile-first design principles.
• Problem-solving skills.
• Teamwork and collaboration skills.

• Lead the creation, editing, and management of all help text, notifications, and instructional content within Workday.
• Identify, document, and catalogue every business process help text, notification, and related user-facing element in the Workday configuration.
• Write and manage notifications across Email, SMS, and Mobile Push channels, adapting content for each modality.
• Develop and maintain both English and French versions of all content, ensuring consistency in tone, style, and accuracy.
• Craft user-centric content that aligns with SaaS product microcopy best practices, focusing on mobile-first design principles.
• Collaborate with project team members, business process owners, and change management leads.
• Review and test all content in the Workday tenant for clarity, accuracy, and optimal user experience across devices.