WHO WE ARE

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that’s why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Job Description

The Employee Experience Coordinator is responsible for delivering efficient operational support and exceptional service to employees and managers across the organization. This role acts as a first point of contact for inquiries and supports a wide range of Employee Experience functions including payroll, benefits, HRIS, total rewards, and employee lifecycle processes. The Employee Experience Coordinator also contributes to the deployment and sustainment of Employee Experience programs and drives continuous improvement in processes.

Reporting to the Human Resources Services Assistant Manager, the core parts of your role will be to:

• Serve as the first point of contact for inquiries, offering guidance and support to employees and managers across OGC.
• Serve as the first point of contact for inquiries, offering guidance and support to employees and managers across OGC, including preparing employment letters and responding to questions regarding HR programs and policies.
• Collaborate with Business Partners and Leave Management Specialist to assist in employee relations issues, including letter creation, entitlement prorations, and leave administration.
• Administer and support HR processes such as payroll, HRIS updates, compensation, benefits, pension, leaves of absence, employee changes, resignations, and retirements.
• Supports the payroll administration process by maintaining employee records in the Human Resources Information System (HRIS) and liaising on payroll-related activities
• Participate in updating employment policies and practices to ensure compliance and relevance.
• Actively seek opportunities to improve HR processes, tools, and service delivery.
• Work collaboratively within the HR team to share ideas and drive consistency in execution of key processes.
• Provide project support for HR initiatives and organizational events as required.
• Perform other duties, as assigned.

Qualifications