Company Description
AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.
Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients’ lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada.
When choosing your career path, choose to be remarkable.
Job Description
The Business Intelligence Analyst at AbbVie, will be instrumental in the design, implementation, and optimization of Patient Support Programs. This role involves data gathering and analysis, developing insights, and working cross-functionally to create patient-centric solutions. The Senior Business Analyst will drive data-driven initiatives aimed at enhancing patient access, adherence, and overall patient experience.

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Health Services, or a related field.
• Minimum of 5 years of experience as a Business Analyst, preferably within the healthcare or pharmaceutical industry.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Experience with patient support programs and an understanding of healthcare regulations is a plus.
• Proficient in business analysis tools and software (e.g., Microsoft Excel, SQL, SAP).
• Project management skills with the capability to lead multiple projects simultaneously.

KNOWLEDGE AND COMPETENCIES:

• Self-starter with the ability to prioritize among multiple projects and work with limited guidance.
• High degree of critical thinking.
• Strong written and verbal communication skills; excellent interpersonal and presentation abilities.
• Ability to operate and communicate effectively in a cross-functional environment.
• Strong analytical skills, problem-solving capabilities, and innovative thinking.
• Experience with data management, BI platforms, and CRM systems.
• Ability to coordinate and manage third-party vendor relationships to ensure data integrity.
• Active listening skills to understand customer needs and translate them into actionable strategies and tactics.
• Experience in developing and implementing metrics for Patient/HCP Journey is advantageous.
• Ability to demonstrate actions and behavior that support AbbVie’s cultural values and leadership attributes.
• Strong organization skills and flexibility.
• Capability to meet strict deadlines.

LANGUAGE AND COMPUTER SKILLS:

• Advanced knowledge of Excel and familiarity with Salesforce.com.

AbbVie strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the following requirement, advanced amount of knowledge of English / Fluency in English is an essential requirement for the position of Business Analyst, Patient Support Programs including, but not limited to, for the following reasons:

• English speaking employees outside the province of Quebec.
• English speaking clients outside the province of Quebec.
• Anglophone region outside the province of Quebec.

Additional Information
AbbVie is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.htm

• Conduct comprehensive data analysis to identify trends, gaps, and actionable insights for improving program performance, utilizing advanced statistical techniques and visualization tools to interpret complex datasets, identify key drivers, and communicate findings effectively to support strategic decision-making.
• Collaborate with cross-functional teams including Commercial, Medical, Market Access, Business Intelligence, Finance, and BTS to strategize and analyze business requirements and deliver data-driven recommendations.
• Spearhead the preparation and delivery of detailed reports and dynamic dashboards that provide stakeholders with critical insights into program performance, metrics, and emerging opportunities for growth. Provide timely and readily accessible data, enabling departments to swiftly respond to market events and fluctuations, ensuring that the organization remains adaptive and resilient in the face of evolving industry landscapes and unforeseen challenges.
• Use the detailed outcomes and insights derived from these efforts to streamline internal operations and to allow greater agility in an evolving market landscape for Abbvie Care or other stakeholder. Create a strategic opportunity to facilitate informed decision-making and enhance our capacity to navigate market dynamics effectively.
• Ensure compliance with regulatory requirements and company policies in all facets of Patient Support Programs.
• Support the design and implementation of system enhancements and new features to optimize patient support processes.
• Collaborate extensively with Business Intelligence, Health Economics and Outcomes Research (HEOR), Medical, and Legal teams, as well as external partners (physicians, payers, etc.), to design and manage data registries or surveys within AbbVie Care.
• Drive the establishment and expansion of data sharing and exchange projects aimed at generating and supporting Real World Evidence (RWE), contributing to a deeper understanding of program impacts and patient outcomes.
  Qualifications