Le français suit l’anglais | French follows English
If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA’s Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!
We are looking for Bilingual Financial Sales Representatives who want to join a team of professionals to deliver exceptional service for our customers across Canada. This is a business-to-consumer role to help assist LendCare customers with any questions and support regarding their personal loans. The successful individual would have a customer service background and enjoy working in a professional team environment.

Responsibilities:

• Engage with Customers: Conduct outbound calls or receive inbound inquiries to assist customers with pre-approved personal loan options tailored to their financial needs.
• Drive Sales and Retention: Leverage phone-based interactions to maximize revenue through cross-selling opportunities, while focusing on customer retention and satisfaction.
• Deliver Exceptional Service: Ensure every customer interaction is a positive experience by providing outstanding customer service, addressing inquiries with empathy and efficiency.
• Identify and Resolve Needs: Quickly assess customer needs and provide effective solutions, taking ownership of issues until they are fully resolved.
• Meet Sales Goals: Consistently achieve and maintain sales targets, contributing to the growth and success of our team.

REQUIREMENTS:

• Fluent in English and French
• 2-3 years experience working inbound sales roles is preferred
• Financial services background is an asset
• Excellent verbal and written communication skills
• Proven interpersonal and organizational skills
• Strong attention to detail
• Excellent problem-solving skills
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Full time availability to work on site at our downtown Montreal office at 900 Boul. de Maisonneuve Ouest, Montréal

ADDITIONAL REQUIREMENTS FOR INTERNAL CANDIDATES:

• Must have been in your current role for at least 6 months
• Have the endorsement/support of your current manager
• In good standing - no HR issues/warnings, not on a PIP

ABOUT US:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.
LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

• Engage with Customers: Conduct outbound calls or receive inbound inquiries to assist customers with pre-approved personal loan options tailored to their financial needs.
• Drive Sales and Retention: Leverage phone-based interactions to maximize revenue through cross-selling opportunities, while focusing on customer retention and satisfaction.
• Deliver Exceptional Service: Ensure every customer interaction is a positive experience by providing outstanding customer service, addressing inquiries with empathy and efficiency.
• Identify and Resolve Needs: Quickly assess customer needs and provide effective solutions, taking ownership of issues until they are fully resolved.
• Meet Sales Goals: Consistently achieve and maintain sales targets, contributing to the growth and success of our team