English/French Bilingual Customer Service Representative
Shift: Monday to Saturday (off Thursday or Friday); 10:30am - 7:00pm
Schedule: Hybrid- 2 days in the office, 3 days remote
Location: Vaughan
Reporting to: Call Centre Supervisor
“Make your career an amazing journey” with Miele Canada
Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.
Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.
Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees.

NOW THAT YOU KNOW ABOUT US, WE WANT TO KNOW MORE ABOUT YOU! WE ARE LOOKING FOR SOMEONE WHO CAN:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Please refer the Job description for details