Role: Bilingual (English/ French) Helpdesk Analyst
Location: Hybrid - Toronto, ON (2-3 days per week in office)
Role details: 12 month contract, plus possible extension options
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Candidate Requirements/Must-Have skills:
1) 1+ years of experience in a customer service-related position.
2) 1+ years of experience of phone customer support preferably within the financial transactions space.
3) Experience probing and identifying customers ask problem solving and analytical thinking demonstrated in recent project or position.
4) French-speaking is mandatory
Nice-To-Have Skills:
Prior banking FI experience.
Experience with foreign currency orders (worked for an exchange bureau or currency exchange in the past).
Experience with general ledgers, cash orders or any accounting skills would be an asset.
Soft Skills:
Excellent communication, both written and verbal, to deal with any ongoing requests or inquiries over the phone.
Basic ability to work independently and manage one’s time.
Strong multi-tasking skills as they will be on the phone and inputting orders simultaneously.
Empathetic to stressful workloads.
Best vs. Average Candidate:
Works well independently with minimal supervision.
Ability to communicate effectively both in writing and orally.
Has knowledge of the foreign currency world (buying and selling).
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CorGTA is an equal opportunity employer, please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.
For more roles like this please go to www.corgta.com/find-a-job