A finance/banking company is looking for a Bilingual Japanese/English Sr Client Service Specialist to join their team in Los Angeles, CA. This position is responsible for answering and addressing customer inquiries related to the company’s cash management products by email or phone. A bachelor’s degree or higher, 3+ years of client facing experience at a major financial institution, and Corporate Cash Management/Treasury services system/product implementation experience, and the ability to speak, read and write Japanese are required. This is a hybrid, full-time, exempt position, plus bonus and excellent benefits including 401k.
Bilingual Japanese/English Sr Client Service Specialist Duties:
-Be responsible for the setup of Cash Management solutions and proactively proposing solutions and anticipating client needs.
-Complete all the project phases, from scoping of the Cash management solutions to the implementation of Standard and complex solutions, maintenance, and support.
-Maintain regular communication with clients to keep them advised of service delivery progress and any other material issues arising.
-Ensure client’s satisfaction during the whole implementation, post-implementation, and maintenance processes.
-Follow internal control framework to ensure reliability and traceability of work completion.
-Report encountered issues and achievements to management.
-Communicate frequently with product management team to be aware of any product updates/enhancements.
-Participate in ad-hoc project and create new operation flow, create manual, update agreement etc.
-Support junior member, share knowledge, supervise their action, and take care of complicated request together.
Bilingual Japanese/English Sr Client Service Specialist Skills:
-Must have a bachelor’s degree or higher
-Must have 3+ years of client facing experience at a major financial institution
-Must have Corporate Cash Management/Treasury services system/product implementation experience
-Must be able to speak read and write Japanese
-Ability to work under pressure and meet time critical deadlines
-Proficient skills on MS Excel & PowerPoint

*If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. *

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.
We screen ALL Candidates to verify the validity of each applicant’s provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. All offers of employment may be contingent upon successful completion of a background check in compliance with applicable laws.
We prioritize direct applicants; third-party resumes may not be reviewed.
Job Type: Full-time
Pay: $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have Corporate Cash Management/Treasury services system/product implementation experience?
• Do you have proficient skills on MS Excel & PowerPoint?

Education:

• Bachelor’s (Required)

Experience:

• client facing experience at a major financial institution: 3 years (Required)

Language:

• Japanese (Required)

Work Location: Hybrid remote in Los Angeles, CA 9007

Please refer the Job description for details