Bilingual (English/Spanish) Customer Service Representative at Viaero Wireless

Fort Morgan, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

18.0

Posted On

14 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spanish Fluency, English Fluency, Verbal Communication, Problem Solving, Phone Etiquette, Customer Service, Sales Ability, Billing Support

Industry

Wireless Services

Description

As a Viaero Customer Care Representative, you would be responsible for handling inbound phone calls regarding cellular service. Our Representatives strive to provide one-call resolution for problems, issues, and inquiries conveyed by customers. You would also provide valuable feedback to our management regarding ways to improve efficiency and customer service and can play a large role in retaining our loyal customers. In this role, you get an excellent foundation that you can use to move into higher-level or more specialized positions within the Customer Care team or within other Viaero departments, which allows you an unrivaled opportunity for growth! This position is based in our call center located at 830 E Platte Ave Suite D, Fort Morgan, CO 80701. Shifts are assigned through quarterly shift bid, and on-call and Saturday shifts are done on rotating basis. Customer Care Team hours of operation are as follows: Monday – Friday: 6:00am-8:00pm Saturday: 8:00am-5:00pm (rotating shift) Sunday: 11am – 5:00pm Responsibilities and Duties: * Explain and change rate plans, features, services, promotions, and usage. * Assist customers who have questions about their bill, or who are having issues with their billing. * Add or change existing products/plans/features/services for customers (Opportunity to earn bonuses) * Handle customer concerns and requests for general information. * Perform other duties as assigned. Qualifications: Viaero's Bilingual Customer Care Representatives need to have: * Fluency in both Spanish and English * Outstanding verbal communication and problem-solving skills. * A pleasant phone voice and excellent phone etiquette. * The ability to learn about our plans, services, and technical features of our products. * Fantastic, demonstrated customer service skills. * Sales ability is a definite plus! Must be at least 18 years old, have a valid driver's license, and a high school diploma or GED. Customer service or sales experience is desirable but will train the right candidate. Must have the ability to pass pre-employment checks, which include a criminal background check and substance screening, following federal law. What we offer: * Growth opportunities * Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave and holiday pay. IND123

Responsibilities

Handle inbound phone calls to provide one-call resolution for cellular service inquiries and billing issues. Assist customers with rate plans, promotions, and product changes while providing feedback to management for efficiency improvements.