Bilingual (English/Spanish) Scheduling Coordinator at FronteraCare

Quinte West, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

26.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Organizational Skills, Communication, Leadership, Client Management, Authorization Utilization, Process Development, Data Management, Conflict Resolution, Empathy, Collaboration, Attention To Detail, Bilingual English/Spanish, Customer Service, Administrative Roles

Industry

Health and Human Services

Description

FronteraCare delivers life-changing autism services to children and families across New Mexico and Colorado. We provide high quality diagnostic evaluations and ABA therapy, partnering closely with parents, grandparents, foster parents, and other caregivers to create individualized care plans rooted in each child's unique strengths, needs, and family context. Our clinicians are committed to evidence-based, compassionate care that helps children with autism thrive. We believe the best outcomes are when families are at the heart of the treatment. By combining clinical expertise with family insights, we help children build skills, gain confidence, and thrive. Our Mission Our mission is to expand access to exceptional diagnostic and behavioral healthcare for every child, no matter where they live or their circumstances. Job Summary: Scheduling Coordinator at Frontera Health FronteraCare is seeking a dynamic Scheduling Coordinator to oversee and enhance the appointment scheduling process for services across our clinics in New Mexico and Colorado. This pivotal role demands exceptional organizational, communication, and leadership skills to ensure accurate scheduling, optimize clinician availability, and drive operational efficiency. As the primary liaison for clients, clinicians, and administrative staff, the Scheduling Coordinator will also play a key role in managing authorization utilization and contributing to process development in our fast-paced startup environment. This role will be taking the morning shift on phones, with an anticipated work schedule of approximately 6:30am-3:30pm Key Responsibilities: Client Scheduling Management: Coordinate, schedule, and reschedule client appointments, maximizing clinician availability and ensuring alignment with client needs. Monitor client attendance and proactively address conflicts, cancellations, and no-shows to maintain seamless service delivery. Confirm appointments with clients and caregivers, and implement reminder systems to enhance attendance rates. Maintain accurate and up-to-date scheduling records, promptly communicating any changes to clients and clinicians. Staff Coordination & Support: Collaborate closely with clinicians to manage scheduling across all stages of client care. Align staff schedules with availability and clinical capacity, addressing conflicts, time-off requests, and changes efficiently. Ensure that clients are matched with staff based on both client needs and staff qualifications. Assist in developing and maintaining group therapy schedules where applicable. Coordinate with onboarding and recruiting to establish shadowing schedules for incoming behavior technicians. Client & Caregiver Engagement: Serve as the main point of contact for clients and caregivers for any scheduling-related inquiries, changes, or issues. Address concerns with professionalism and empathy, ensuring a positive experience for clients and their families. Communication & Collaboration: Communicate effectively with staff regarding their schedules, changes, and any special requests. Collaborate with Human Resources, Intake, Recruiting, and Clinical teams to ensure adequate staffing levels. Ensure all stakeholders are informed of any changes to schedules, providing timely and clear communication. Supporting processes to maintain comprehensive and accurate data on staff and client schedules. Process Development & Improvement: Continuously evaluate and improve scheduling processes to enhance efficiency and effectiveness. Identify opportunities to reduce cancellations and maximize clinician utilization, contributing to workflow optimization and improved client satisfaction. Implement scheduling best practices and assist in the development of new policies and procedures. Qualifications: Bilingual English/Spanish preferred Strong organizational skills, attention to detail, and ability to manage competing priorities Excellent communication skills, both written and verbal. Ability to work collaboratively across different teams and disciplines. 1-3+ years of experience in scheduling, customer service, or administrative roles, preferably in healthcare or human services. Familiarity with scheduling software and data management tools. Experience with ABA therapy scheduling is preferred. Details The Scheduling Coordinator role is based in Denver, CO This is a hybrid position with a 3 day a week in office requirement Join Frontera Health and be a vital part of a dedicated team that is making a difference in the lives of children with autism across New Mexico and Colorado! The pay range for this role is $24-26/hour. We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and 4 weeks of PTO per year. Annual Salary $24—$26 USD Why Join Us At Frontera Care, you will be part of a mission-driven, supportive team making a real difference for children and families. We provide the tools, resources, collaboration you need to focus on what matters most: delivering high-quality, family-centered care. If you are passionate about helping children with autism, and want to grow your career while transforming access to care, accessible healthcare, we would love to welcome you to our team.

Responsibilities

The Scheduling Coordinator will oversee and enhance the appointment scheduling process across clinics, coordinating client appointments, monitoring attendance, and confirming services to maximize clinician availability. This role also involves serving as the primary liaison for clients and staff, managing authorization utilization, and contributing to process development in a fast-paced environment.