Bilingual Enrollment Specialist (Remote - Work From Home MST/CST) at Lumata Health

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

26.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual English and Spanish, Sales Persuasion, Objection Handling, Patient Care, CRM Salesforce, HIPAA Compliance, Outbound Calling, Communication Skills, Organizational Skills, Resilience, Documentation, Patient Enrollment

Industry

Hospitals and Health Care

Description

Description Position: Bilingual Enrollment Specialist (Remote - Work From Home) Job Type: Non-exempt - Full-time Schedule: Monday to Friday - MST and CST Time Zone Applicants Desired Pay Range: $23.00 - $26.00 Hourly + Monthly bonus opportunity of up to $750 **Candidates must be bilingual, fluent in speaking both English and Spanish. Location: Remote - Work from Home This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally. Summary Position Overview: We are seeking a persuasive, patient-focused sales professional to join our team as an Bilingual Enrollment Specialist. In this role, you will engage prospective patients with chronic, potentially blinding eye diseases such as glaucoma, diabetic retinopathy, and age-related macular degeneration, helping them understand the benefits of Lumata Health’s care management program and motivating them to enroll. This is a high-volume, outbound role where success is measured by daily enrollments, conversion rates, and ensuring patients make it through their first care call. The ideal candidate thrives in a sales-driven environment, balances persuasion with empathy, and takes pride in connecting patients with care that can change their lives. Essential Functions Make a high volume of outbound calls daily (80+ minimum) to prospective patients. High-volume role, typically 80+ outbound calls per day, with an expectation of 10+ enrollments daily. Educate patients on program benefits and overcome objections to secure enrollment. Use persuasive but compassionate communication to drive action while maintaining patient trust. Guide patients through the enrollment process, ensuring accurate information is collected. Confirm that patients successfully transition to their first scheduled care call. Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance. Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum). Achieve conversion and activation targets tied to patient growth metrics. Be accountable for results related to outreach, enrollments, and bounce prevention. Share best practices with peers and team leads to optimize outreach effectiveness. Participate in training and feedback sessions to improve objection handling and enrollment success. Partner with leadership to refine scripts, workflows, and patient messaging. Perform other duties as assigned to support Lumata Health’s goals and objectives. Requirements Required Skills Ability to speak fluently in both English and Spanish Strong sales instincts — persuasion, objection handling, closing. Empathy and patient focus — ability to balance metrics with compassion. Excellent verbal and written communication skills. High resilience in a quota-driven environment with frequent rejection. Strong organizational skills with attention to detail in documentation. Ability to work independently in a fully remote environment. Education and Experience Previous experience working directly with patients, as a licensed agent, and/or in a caregiving role is highly preferred. 1+ year of sales experience is preferred. Experience in eye care, healthcare, or digital health is a plus. Proficiency with CRM systems and Electronic Health Records (EHR) systems and comfort with technology, preferred. Physical requirements Must have a home office that is secure and free of distractions (HIPAA-compliant workspace) Prolonged periods of sitting at the desk and working on a computer Must be able to hear, speak, call and virtually meet Must be able to communicate both verbally and in writing Work Environment In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy. Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings. It is also critical that your workspace be HIPAA compliant. For example, you will want to ensure access to your company-issued PC is restricted, as you may be handling confidential and privileged data at times. You are typically expected to have your camera on during virtual external and internal meetings, therefore, your surroundings should be optimized for privacy. Benefits At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth! Medical, Dental and Vision Paid time off Parental leave ... more additional benefits Our Culture At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance. Collaboration: Stay connected through regular team meetings and open communication. Inclusivity: A diverse team where everyone feels welcome and valued. Fun Culture: Engage in chats centered around health, wellness, celebrations, and more. Recognition: Regular feedback, performance incentives, and growth opportunities. Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized. We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.

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Responsibilities

Conduct high-volume outbound calls to prospective patients to educate them on care management programs and secure enrollments. Document all interactions in Salesforce while ensuring patients successfully transition to their first care call.