Bilingual Estates Manager at Teksystems Global Services LLC

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

45.0

Posted On

30 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Development, Operational Excellence, Client-Centric Service, Problem-Solving, Decision-Making, Coaching, Performance Management, Collaboration, Innovation, Change Management, Data Insights, Process Improvement, Investment Products, Bilingual Communication, Regulatory Knowledge

Industry

IT Services and IT Consulting

Description

Manager, Estate Settlements (Montreal) – 6-Month Contract to Permanent Hourly Rate: $40–$45/hr Schedule: 37.5 hours/week | Hybrid (3 days onsite) About the Role We are seeking an experienced Manager of Estate Settlements to lead a high-performing administration and contact-handling team. This role oversees daily operations, ensures service excellence, and drives continuous improvement within the Estate Settlements function. You will coach, mentor, and guide a team of approximately 10 employees, including Coordinators, Associates, and sr Specialists, while delivering client-focused outcomes and elevating the overall experience for both clients and employees. This position is based in Montreal, and bilingualism (English/French) is required. What You’ll Do Leadership & Team Development Provide ongoing coaching, performance management, and career development for team members. Champion collaboration, innovation, and cross-training to strengthen team skills and productivity. Guide employees through change, support business readiness initiatives, and drive engagement. Operational Excellence Oversee daily operations to ensure quality, timeliness, and service-level achievement. Collaborate with Workforce Management to optimize staffing and resource allocation. Utilize data insights to monitor trends, identify process improvements, and implement solutions. Apply deep knowledge of policies, procedures, and regulatory expectations to resolve escalations. Business Support & Continuous Improvement Support recruiting, hiring, and onboarding efforts to meet evolving business needs. Contribute expertise to departmental and corporate initiatives, including automation and process enhancements. Maintain strong understanding of Estate Settlements, industry practices, and investment/tax implications. What You Bring 5+ years of leadership experience in a client-centric or back-office operations environment. Strong understanding of investment products; exposure to Estates or related tax considerations is an asset. Postsecondary education in business or a related discipline; securities courses (IFIC, CSC) are an asset or must be completed within 1 year. Excellent communication skills and proven ability to handle escalated client situations with professionalism. Strong organizational, problem-solving, and decision-making abilities. Demonstrated ability to lead through transformation and embrace change. Fluency in both French and English (verbal & written). Ability to work independently and drive initiative. Why Join Us? This is your opportunity to grow within a leading organization that prioritizes professional development and personal well-being. You’ll join a team that values collaboration, continuous learning, and meaningful impact. We provide: A hybrid work model (3 days onsite) in downtown Montreal A supportive environment focused on employee wellness Opportunities to contribute to high-visibility initiatives A pathway to permanent employment after the contract period If you're a strong people leader with a passion for operational excellence and client-centered service, we want to hear from you. Job Type & Location This is a Contract position based out of Toronto, ON. Pay and Benefits The pay range for this position is $40.00 - $45.00/hr. Workplace Type This is a hybrid position in Toronto,ON. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Manager of Estate Settlements will lead a team to ensure service excellence and operational efficiency. This role involves coaching team members and driving continuous improvement within the Estate Settlements function.