Job Title: Bilingual Family Support Coordinator (English/Vietnamese)
Reports To: :Family Support Manager
Location:: San Francisco
Compensation:: $30-$32 hourly DOE and credentials, plus an excellent benefits package
Classification:: Non-exempt, full-time position, 37.5 hours/week
Schedule: :Monday-Friday with occasional weekends
Date:: May 12, 2025
To Apply: :Review full posting. If you match our qualifications and interests, please click “apply now” to submit your cover letter and resume. (An account creation is not required.)

Benefits Package:

• 100% employer-paid Kaiser Platinum Medical Plan, Vision, Dental, Acupuncture, & Chiropractic
• Pays 50% of eligible employee’s children/dependent premium cost
• Vacation accrual starts at up to 10 days year one, up to 15 days year two, up to 25 days year six
• 15 holidays paid time-off including winter week holiday break
• Paid sick and bereavement leave
• 403(b) retirement plan with up to 3% employer contribution
• Professional development
• PLUS: Medical Flexible Spending Account, Employee Assistance Program, staff appreciation, team building events, and a great work environment

POSITION OVERVIEW:

In accordance with Family Connections’ mission and standards, the Bilingual Family Support Coordinator works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships. This position provides programs that support families as they identify and meet their own goals and nurture the development of their children in the context of their family and culture. The position will support the coordination of programs, with a focus on Vietnamese-speaking families in the Excelsior and Visitacion Valley neighborhoods.
About Family Connections Centers:
Family Connections Centers’ (FCC) mission is to provide community-driven, multilingual education and support programs to ensure children and families can thrive. We envision a connected, equitable community where every child and family can access the education and resources they need. We offer an array of interconnected, participant-driven programs that include early childhood education, family support, and K-5 education. Visit fccenters.org to learn more.

Essential Responsibilities:

• Plan and implement family support programs in accordance with the work plan and goals, including parent/caregiver workshops, community events, information and referrals, and caregiver support group
• Facilitate parent/caregiver support groups, parent advisory board, and workshops, including organizing guest speakers
• Provide and facilitate family advocacy, case management, I&R
• Support with food and diaper distribution programs
• Provide translation of intake forms, announcements, and communication between families and staff
• Conduct outreach at public and private organizations and events and collaborate on marketing materials
• Establish and maintain strong partnerships with community partners
• Facilitate surveys and evaluations of family support programs and work with colleagues to monitor progress for grant proposals and reports
• Perform other duties as needed or requested by the supervisor

Qualifications / Requirements:

• Bachelor’s Degree in Social Work, Human Services, Family Services, Early Childhood Education, Counselling, or related field; degree can be substituted with additional years of relevant professional experience
• Bilingual in Vietnamese/English
• 2+ years of experience working in children and family services
• Excellent interpersonal and written communication skills
• Strong organizational and administrative skills, including familiarity with Microsoft Office and working knowledge of databases
• Able to work both independently and collaboratively
• Able to handle multiple tasks, great problem-solving and mediation skills, and commitment to FCC’s mission

Skills and Knowledge:

• Professional ethics of confidentiality, discretion, and good judgment
• Strong critical thinking, flexibility, resourcefulness, attention to detail, and decision-making
• Ability to speak in group settings, provide feedback, and share ideas
• Demonstrated cultural sensitivity, experience working effectively in diverse communities of staff and participants, and knowledge of San Francisco’s diverse community and learning styles
• Attend staff meetings, in-service training, professional development workshops, meetings with Family Connections’ HR consultant, and relevant meetings, training, and workshops as needed
• Establish and maintain strong partnerships with community partners
• Keen sense for safety, security, and ergonomics
• Stay updated on CPR/First Aid, Mandated Reporter, Pesticide training, Workplace Harassment, Workplace Violence, and required vaccinations
• Live Scan background clearance and physical health/TB clearance are required to be maintained throughout employment and paid for by the agency.

COVID-19 REQUIREMENTS:

All employees are expected to be fully vaccinated, which includes current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be engaged to determine if a reasonable accommodation can be provided.

• Plan and implement family support programs in accordance with the work plan and goals, including parent/caregiver workshops, community events, information and referrals, and caregiver support group
• Facilitate parent/caregiver support groups, parent advisory board, and workshops, including organizing guest speakers
• Provide and facilitate family advocacy, case management, I&R
• Support with food and diaper distribution programs
• Provide translation of intake forms, announcements, and communication between families and staff
• Conduct outreach at public and private organizations and events and collaborate on marketing materials
• Establish and maintain strong partnerships with community partners
• Facilitate surveys and evaluations of family support programs and work with colleagues to monitor progress for grant proposals and reports
• Perform other duties as needed or requested by the superviso