Company Name: PBS Systems
Job Title: Bilingual Parts Customer Service Representative
Location: Calgary, AB (Technical Center)
Department: Parts Support
Reports To: Team Lead, Technical Support
Job Requirement(s): Travel throughout Canada and USA, 1 week per month
No. of Openings: 01
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

​QUALIFICATIONS:

• High school diploma
• Must have Valid Driver’s license
• Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
• Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English
• Strong decision making and analytical abilities
• Strong detail orientation
• Effective time management and organization skills.
• Ability to work independently and within a team environment.
• Previous customer service, helpdesk or dealership experience will be considered an asset.
• Other skills as required by your primary group

THE ROLE:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Parts Customer Service Representative. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

JOB RESPONSIBILITIES:

• Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
• Logging and documenting all customer interactions within our ticketing system and escalating matters as required
• Collaborating with other groups/departments to streamline service delivery
• Identify opportunities to drive process improvements that positively impact the client’s experience
• Develop knowledge and understanding of our software and supporting infrastructure
• Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
• Achieving and exceeding KPI targets and other metrics defined by the department
• Available to travel at least 1 week per month throughout the US and Canada
• Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
• Commit to ongoing personal development and cross-training as recommended by your Team Lead