OVERVIEW

The Bilingual Client Services Coordinator is responsible for managing and nurturing client relationships to ensure the successful delivery of mobile hearing and related testing services. This role involves proactive client engagement, efficient scheduling, report generation, and the identification of new business opportunities. The Bilingual Client Services Coordinator serves as the primary point of contact for customer account management, ensuring client satisfaction and fostering long-term partnerships.

REQUIRED SKILLS:

• Analytical Skills: Ability to compile, analyze, and interpret data to generate accurate reports.
• Attention to Detail: Meticulous in ensuring the accuracy and clarity of reports and appointment schedules.
• Communication Skills: Excellent written and verbal communication skills to interact effectively with clients and team members.
• Organizational Skills: Strong ability to manage multiple tasks and prioritize effectively.
• Time Management: Efficient in managing time and meeting deadlines.
• Customer Service: Friendly and professional demeanor in handling client interactions.
• Technical Proficiency: Familiarity with scheduling software, report generation tools, and basic office software (e.g., Microsoft Office Suite).
• Language: French/English

QUALIFICATIONS:

• Post secondary degree/diploma in Business Administration, Healthcare Management, or a related field.
• Previous experience in a client-facing role, preferably in healthcare or a related industry.
• Proficiency in using scheduling and reporting software.
• Strong problem-solving skills and ability to work independently.
  Application Process: Interested candidates should submit their resume and a cover letter detailing their relevant experience and skills.
  Join us as a Client Services Coordinator where you can make a significant impact on our clients’ experiences while growing your career in a dynamic environment.
  Job Types: Full-time, Permanent
  Pay: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Education:

• Secondary School (preferred)

Experience:

• Customer relationship management: 3 years (preferred)

Language:

• French (required)

Work Location: In perso

Client Relationship Management

• Proactively contact existing customer to reschedule mobile hearing and related testing and maintain the WMC recall program.
• Manage the appointment calendar to optimize efficiency and client satisfaction.
• Confirm appointments and send reminders to clients.
• Handle rescheduling requests and cancellations professionally.
• Uncover new business opportunities (i.e. leads) with existing clients.
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Assist with challenging client requests or issue escalations as needed.
• Support the customers hearing conservation program. “Customer Success Manager”