Bilingual (French) Customer Support Specialist - Technical Services at Acturis
Victoria, BC, Canada -
Full Time


Start Date

Immediate

Expiry Date

13 Oct, 25

Salary

52500.0

Posted On

13 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Other Industry

Description

ABOUT ACTURIS CANADA

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace. Our head office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

  • Work with a talented, motivated and friendly group of like-minded colleagues
  • Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
  • Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
  • Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
  • Be given real responsibility for your own projects as soon as you are ready
Responsibilities
  • Solve system user problems and resolve customer questions and issues.
  • Work primarily in English initially, but with a growing proportion of work in French and in supporting French speaking clients.
  • Solve challenging technical problems using a structured and logical approach
  • Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Insurance System
  • Identify and gather ideas for new functionality and services
  • Visit customers to identify opportunities for improved use of the Insurance System
  • Support other teams in testing new releases of the Insurance System
  • Demonstrate application functionality and technical solutions to client
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