Keeper is hiring a motivated and passionate Bilingual (French) Training Specialist to join an expanding team within our EMEA B2B Support division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for exceptional customer training.

REQUIREMENTS

• 1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment
• Must be bilingual, native French with English fluency (both verbal and written)
• Strong understanding of SaaS products and technologies
• Excellent communication and presentation skills
• Ability to adapt training content to varying audience needs and skill levels
• Exceptional organisational and project management skills
• Experience with Google docs and MS-office tools
• Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team, across global regions and time zones

ABOUT THE ROLE

The Bilingual (French) Training Specialist is responsible for delivering training programs and materials aimed at educating business customers and partners on the functionalities, features, and best practices related to our Keeper services. The Training Specialist will lend a hand in designing and creating new training modules, along with ensuring that we are consistently updating to best practices. The goal is to ensure customers and partners can effectively utilise the software to drive business success.

RESPONSIBILITIES

• Conduct training sessions for customers to ensure they are proficient in using our products and can maximise their benefits while tailoring training content to different audience types and skill levels
• Help create engaging and effective training materials, including guides, videos, webinars, and other resources to facilitate learning
• Conduct training sessions, workshops, and webinars virtually, providing guidance on software usage, customisation, and optimisation. Ensure interactive and participatory training sessions that encourage questions, discussions, and hands-on experience
• Engage with customers to assess training needs, gather feedback, and continuously improve Keeper training programs and materials. Offer post-training support and follow-up sessions to address questions, provide clarifications, ensure successful adoption and gather feedback to improve the functionality and usability of our solutions
• Maintain accurate records of customer configurations, customisations, and communication to ensure a comprehensive understanding of each training
• Maintain an organised repository of training materials and resources for easy access and reference. Collaborate with internal teams to share knowledge and insights gained from training sessions, aiding in product enhancements and customer support
• Communicate with French and English speaking customers, both verbally and in writing