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Bilingual German and English Customer Consultant - Remote in Portugal at Recruityard

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

1790.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent German, Fluent English, Customer Support, Technical Troubleshooting, Problem Solving, Communication Skills, Account Management

Industry

Human Resources Services

Description

Esta é uma posição remota. Location: Remote – Portugal Contract: Full-time Start Date: 17 April Schedule: Rotating shifts between 07:00 and 21:00 Do you speak German and English fluently and enjoy helping people? We are currently looking for a Bilingual German & English Customer Consultants This is a fully remote position in Portugal, offering the opportunity to work in an international environment while supporting a globally recognised brand. Your Role As a Customer Consultant, you will ensure that members receive high-quality support and a seamless streaming experience. Your responsibilities will include: Providing support to German-speaking customers via phone, email and chat Troubleshooting technical and account-related issues Guiding users through platform features and functionality Ensuring an excellent customer experience at every interaction Gathering customer feedback to support service improvements What We’re Looking For Fluent German and English (C1/C2 level) Previous customer support experience is a plus Strong communication and problem-solving skills Ability to work in a fast-paced digital environment Customer-focused mindset Salary & Benefits Monthly Compensation Package: Base Salary: €920 Performance Bonus (max): €360 Language Allowance (German+ English): €500 Meal Allowance: €10.20/day (≈ €214/month) Assiduity Allowance: €110 Flex Work Allowance: €60 Offer Remote work within Portugal Permanent contract after 6 months Health insurance Multicultural and international environment Career development opportunities Schedule Rotating shifts between 07:00 and 21:00 Monday to Sunday Data Privacy Notice (GDPR) By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your data will be processed confidentially and will only be used for the purposes of evaluating your application.

Responsibilities

Provide high-quality support to German-speaking customers via phone, email, and chat to ensure a seamless streaming experience. Responsibilities include troubleshooting technical issues and gathering customer feedback for service improvements.