Bilingual Healthcare Customer Service Representative at Teksystems Global Services LLC

Littleton, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

19.5

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, First Contact Resolution, Problem Solving, Billing Issue Resolution, Benefit Interpretation, Listening Skills, Questioning Skills, Troubleshooting Skills, Critical Thinking, Self-Motivation, Ethical Self-Management

Industry

IT Services and IT Consulting

Description

Job Description Answering inbound calls from members pertaining to all public health insurance programs offered This position provides first contact resolution, solves members problems, resolves billing issues, and answers complex benefit questions Will be providing information for over 26 different benefit programs, benefits, rules and policies Main responsibility will be listening to the members question and understanding what options/resolutions can be provided Qualifications 1-2 years of call center experience MUST be able to use critical thinking - this is not a transactional call center role Exceptional listening, questioning, and troubleshooting skills Ability to simplify complex concepts and issues High level of self-motivation and ethical self-management Bilingual in Spanish/Russian Job Type & Location This is a Contract to Hire position based out of Denver, CO. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Denver,CO. Application Deadline This position is anticipated to close on Mar 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The primary responsibility involves answering inbound calls from members regarding public health insurance programs, providing first contact resolution, solving problems, and addressing billing issues and complex benefit questions across over 26 different benefit programs.